Job Description

>>Dear candidates we are Hiring for

Accounting Manager ( Operations)

>Qualification::Any Graduation

>Experience::1+ Years

>Location::Hyderabad

>Role Overview

As an Account Manager - Operations, you will handle day-to-day logistics for multiple client accounts and act as the primary point of contact. You'll be responsible for ensuring operational excellence, maintaining strong client relationships, sharing daily MIS, and conducting regular site or client visits to drive service quality and retention.

>Key Responsibilities::

>Client Management

Serve as the single point of contact for assigned client accounts.

Conduct

regular client visits

to understand on-ground issues, build rapport, and ensure service satisfaction.

Ensure SLA adherence and proactively address client concerns or escalations.

>Operations Oversight

Oversee daily vehicle placement, dispatches, delivery tracking, and exception handling.

Coordinate with the control tower, sourcing, and ground teams for smooth execution.

Ensure compliance with hygiene, temperature, and handling protocols.

>MIS & Reporting

Maintain and

share daily MIS

reports with clients and internal stakeholders.

Track and report delivery performance, exceptions, and feedback in structured formats.

Support weekly/monthly client review decks and performance dashboards.

>Issue Resolution

Quickly resolve any issues related to delivery failures, vehicle unavailability, or quality concerns.

Ensure timely communication and updates during disruptions or delays.

>Process Improvements

Identify recurring pain points and suggest improvements in delivery routing, partner performance, or communication.

Support implementation of tech tools and automation initiatives.

>Skills & Requirements

2-4 years of experience in logistics operations, account management, or client servicing.

Strong communication, coordination, and relationship-building skills.

Proficient in Excel, reporting, and basic logistics platforms.

Willingness to travel locally for

daily operational follow-ups and client visits

.

Self-driven, detail-oriented, and problem-solving mindset.

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Work Location: In person