Job Description

:1.The Accounts Manager plays a key leadership role in driving client satisfaction, business growth, and revenue expansion within the US Staffing division.2.This position involves managing strategic client relationships, identifying business opportunities, and ensuring consistent delivery of staffing solutions that align with client expectations and organizational goals.Roles and Responsibilities: Relationship Building & Client Management:- Act as the primary point of contact for assigned clients, maintaining strong, long-term relationships.- Develop a deep understanding of each clients business model, hiring patterns, company culture, and workforce needs.- Conduct regular business reviews with clients to ensure satisfaction, address challenges, and identify opportunities for partnership growth.- Build trust-based relationships through transparent communication, prompt issue resolution, and consistent service excellence.Revenue Generation & Business Growth- Develop and execute strategic account plans aimed at increasing revenue and profitability within assigned accounts.- Identify cross-selling and up-selling opportunities for additional staffing services (e.g., contract staffing, permanent placement, RPO, etc.)- Achieve quarterly and annual revenue targets through effective client retention and new business development.- Monitor and analyze account performance metrics to drive continuous improvement and meet financial objectives.- Collaborate with the sales and recruitment teams to respond to new business opportunities, proposals (RFPs/RFQs), and client presentations.Client Improvement & Service Delivery Enhancement- Ensure high-quality staffing delivery through close coordination with recruitment, onboarding, and operations teams.- Track client satisfaction metrics and feedback to identify service gaps and areas for improvement.- Implement continuous process improvements to enhance the client experience, reduce turnaround time, and improve candidate quality.- Support clients with market intelligence, talent insights, and industry trends to strengthen their workforce strategies.- Serve as an escalation point for client concerns, ensuring timely and effective resolution.Business Process & Operational Improvement- Analyze account performance data to recommend business process improvements within the US Staffing operation.- Work closely with internal leadership to streamline workflows, optimize recruiter performance, and align business operations with client goals.- Identify opportunities for automation, technology integration, and workflow efficiencies to improve overall productivity.- Contribute to strategic planning, forecasting, and budgeting processes for the staffing division. (ref:updazz.com)

Skills Required