Job Description

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
Team
As part of the global Billing team and the Order-to-Cash process, the role is responsible for all aspects of the invoicing activity for the Finastra group across regions and businesses in accordance with local legislation and requirements. In this capacity the position is leading a team of billing professionals to ensure the cash flow for the company by executing proper billing to our clients and enabling clients to pay on time and based on correct invoicing.
Billing is a part of the bigger finance function, which ensures no lapses in invoicing and revenue leakage, maintain information in SFDC (CRM) and NetSuite (ERP)
Responsibilities & Deliverables:
Own and manage the billing processes for Finastra across all regions/countries/products/entities Manage a team of billing professionals Produce and send all invoices for Finastra group - Bill Right, First Time, Every Time. Drive continuous process and system improvements.
Define, measure and improve KPIs and controls posture Drive root cause elimination projects to improve KPIs Manages invoice process queries and resolution Resolves billing issues arising from actions or events involving administrative functions throughout the process from sale to billing of the customer Coordinates and resolves sales tax issues. Create monthly and quarterly metrics reports Responsibilities include planning, assigning, and directing work; appraising performance, addressing complaints and resolving team challenges to keep a motivated and stable team Other duties and responsibilities as assigned
Key Relationships
The key relationships for this role are both internal and external and relate to transactions from regional legal entities.
The key internal relationships for this role are:
Sales Functional teams IS Service desk Other global processes (RTR, FP&A, C&C, PS Operations) Group finance
The key external relationships for this role are:
Finastra Customers Auditors
Required Experience:
Graduate or post graduate with a finance degree Graduate B.Com/B.B.A, Post Graduate MBA/M.Com Minimum 7-10 years experience of billing or related customer-to cash processes with In-depth knowledge of effective billing and collection procedures, ideally in the software industry Proven experience to drive standard processes that require tight control, and an environment with continuous improvement as a key aspect of the job. English a must. Further major Asian or European language an advantage. Financial awareness required given the nature of the data and processes. Strong managerial skills and proven track of leading a large team. Strong communication and interpersonal skills. Results oriented with strong problem-solving, leadership, & interpersonal skills and a commitment to improve work processes, i.e. ability to define problems, collect data, establish facts, and draw valid conclusions. Demonstrated change management and influencing skills. Requires high level of maturity, judgement, and tactfulness interfacing with customers at all organization levels. Must demonstrate strong problem solving, Should understand and drive performance and improve metrics Ability to leverage technology to enhance productivity in all functional areas.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
xc2xb7 Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
xc2xb7 Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
xc2xb7 Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
xc2xb7 ESG: Benefit from paid time off for volunteering and donation matching.
xc2xb7 DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
xc2xb7 Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
xc2xb7 Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!