Job Description

Review all deductions taken from customer payments, review remittance information to determine the reason for deduction Review all documents supporting the customer claims, including purchase order copies, proof of delivery and invoices Dispute all claims including shortages, pricing deductions, and violations; disputes are completed via web portal or via email Retrieve data from customer web portals Contact customers via email to resolve pending deductions Validate all agreed allowances for accuracy Issue credits to customer accounts after approval is received Document all actions taken in ERP system so last action taken is readily available Supporting the monthly accounting close process and supporting critical business partner issues Identify and implement areas for process improvement with will reduce customer deductions Ensure all transaction processing is in a timely manner per client SOP. Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or write-off Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership Maintenance of customer updates; resource set up and updates
Job Type: Full-time

Pay: From ?250,000.00 per year

Benefits:

Provident Fund
Application Question(s):

No.of.Days of notice period Are you a immediate joiner Have you worked in night shifts and Are you willing to work in night shift? Do you have experience in Credit Processing? Do you have experience in pending payment collection? Do you have experience in query handling How many years of experience in Accounts Receivable?
Work Location: In person

Expected Start Date: 27/11/2025