Job Description

AP Team Leader
Reports To: AP Manager
Role Purpose: The AP Team Lead is accountable for managing end-to-end accounts payable operations, managing and developing the team.
They will drive a culture of growth, data driven performance management and improvement, with a relentless focus on service delivery.
Role Description: The AP Team Lead provides leadership to a team of AP Administrator, Analyst, Senior Analyst and specialists, and is accountable to deliver exceptional AP services.
They manage day-to-day operations, distribute workloads, and are accountable for meeting (and strive to exceed) the team SLAs and KPIs. They are responsible for ensuring that the AP team members are engaged, supported, and developed.
The AP Team Leads play an active role in developing their teams' skills, conducting performance reviews, and identifying opportunities for process improvements. They act as the key escalation point for operational issues and work closely with operations managers to ensure customer needs are identified and met.
Key responsibilities
Scope AP activities managed by team:

• Invoice processing from receipt through to timely payment.
• AP Month-End close.
• Vendor queries management and resolution. Vendor statement reconciliation and follow-up
• Account reconciliations, Vendor statement reconciliation, GRNI resolution, Intercompany disputes

1. Operational Delivery:

• Coordinates and supervises day-to-day prioritizing of tasks, balancing workload across the team.
• Recognizes unusual transactions, trends, or variations and communicate findings and recommendations to management and stakeholders in a timely and effective fashion
• Proactively recognizes problems within scope of responsibilities, identifies options and implement solutions.

2. Performance Management and CI

• Drives team and process performance through data driven insights
• Coordinates, develops and maintains documentation on projects and team assignments.
• Support Projects including Process re-designing / Process Standardization / Process Optimization
• Ensures that process documentation, Process flow and updating on regular and Timely basis
• Drive automation and process optimization

3. Stakeholder Management

• Provide clear, concise, and regular updates to all identified stakeholders, both internal and external, and leadership. Drives operational governance.
• Coordinate efforts across different departments to address inter-departmental issues and collaborate to deliver the best service experience.

4. Escalation Management

• Monitor team performance in handling escalations and provide coaching to improve proficiency.
• Take Lead in resolving the issues and bring in controls to avoid the occurrence of the issue. Investigate the underlying causes of escalations to identify systemic issues and prevent their recurrence.
• Timely reporting of issues to relevant stakeholders

5. Risk, Compliance & Controls

• Maintain controls and procedures of Accounts Payable process. Ensures that controls are operated as design. Strong Governance around all controls as per RCM's
• Timely and accurate closure of Audits findings and implement controls (if failure) immediately

6. Team Management:

• Mentor and provide Guidance to peers and other team members
• Provide timely and adequate feedback to team members about their performance
• Knowledge Sharing: Share learnings and insights across departments

Qualifications & Experience:

• Bachelor's degree in finance & accounting
• 10+ years' experience in a GBS or BPO setting
• Expert knowledge of end-to-end AP process and related accounting

• Experience in resource planning, scheduling, and workflow management.
• Experience managing an AP team and driving performance against KPIs.
• Proven ability to coach, develop, and motivate people.
• Stakeholder management experience at operational level.
• Experience with ERP system: SAP is a must
• Lean Six Sigma Green Belt or any other equivalent training - desirable but not essential

Skills and Competencies:

• Excellent communication and influencing skills across cultures
• Conflict Resolution / Change Management
• Strong analytical and Problem Solving
• Demonstrated ability to embed CI culture within a team.
• Excellent Written and Verbal Communication and Interpersonal Skill
• Language: English fluent or bi-lingual

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
Job Category
Finance
Posting Date
04 Dec 2025; 00:12

Skills Required