Job Description

About Us:

Kran Consulting Pvt Ltd, with Headquarters in Thiruvananthapuram, Kerala, is an innovative IT consulting company with almost 3 decades of industry presence with a primary focus on Public Administration. We have established ourselves as an organization delivering mission critical projects to Government Clients across the country. We confirm to Global Quality Standards including CMMI DEV/5, ISO 9001:2013, ISO 20000 and ISO 27001. Currently we are working on Government Projects in multiple states in the Country.

:

The Account Manager - Projects will serve as the primary liaison between the client and the organization, ensuring successful project delivery, client satisfaction, and account growth. The role demands a balance of relationship management, project oversight, and commercial acumen, with accountability for meeting client needs while maintaining organizational profitability and efficiency

Client Relationship Management

Act as the single point of contact for assigned client accounts.

Build and maintain strong, long-term relationships with key stakeholders.

Understand client business objectives, challenges, and future requirements.

Ensure timely communication of project progress, risks, and issues.

Project Oversight & Delivery Support

Oversee project execution in collaboration with Project Managers and internal teams.

Ensure adherence to agreed project scope, timelines, and quality standards.

Support requirement gathering, clarifications, and approvals from the client side.

Monitor and track project health through regular reviews and reports.

Commercial & Contractual Management

Ensure compliance with client contracts, SLAs, and deliverables.

Track financial aspects of the account - billing, invoicing, and collections.

Identify and facilitate opportunities for change requests, upselling, and cross-selling.

Risk & Issue Management

Serve as the escalation point for client concerns.

Proactively identify risks that may impact delivery or client satisfaction.

Drive resolution of issues by coordinating with internal and client teams.

Strategic Account Growth

Identify opportunities for account expansion and new project engagements.

Collaborate with Business Development teams for proposal preparation and presentations.

Contribute to account planning, forecasting, and strategic initiatives.

Internal Coordination & Reporting

Act as the client's representative within the organization, ensuring delivery alignment.

Share client feedback with delivery and leadership teams for continuous improvement.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

Health insurance
Experience:

IT project management: 7 years (Required)
Willingness to travel:

50% (Required)
Work Location: In person

Speak with the employer