Job Description

Responsibilities:

Invoicing & Billing:

Prepare and issue accurate customer invoices, ensuring correct application of GST, hallmarking fees, and promotional discounts as per company policy. All billing must comply with regulatory standards.

Payment Processing:

Handle all forms of customer payments, including cash, cards, UPI, and bank transfers. Maintain precise transaction records in the POS system and reconcile daily sales with the accounts department.

Customer Service:

Serve as the point of contact for all billing-related inquiries. Clearly explain invoice details, cost breakdowns, and company policies to customers. Collaborate with the sales team for a smooth customer experience.

Reporting & Documentation:

Manage daily billing logs and prepare sales reports. Assist in providing data for audits and inventory management. Ensure all billing records are securely filed and maintained.

Compliance & Verification:

Adhere to strict protocols for verifying product details, including weight, certificates, and barcodes before billing. Identify and report any billing discrepancies or potential fraud.

Team Support:

Work with the accounts team to reconcile payments. Assist in training new employees on billing procedures and provide support to front-office staff during peak business hours.

Skills/ Requirements:

Experience:

1 to 3 years of billing experience, ideally within the jewellery retail industry.

Languages:

Must be fluent in spoken Hindi / Gujarati with a functional command of English.

Technical Skills:

Proficient with POS/billing software, MS Excel, and knowledgeable about GST billing procedures.

Personal Attributes:

High attention to detail, strong numerical accuracy, excellent customer service skills, and unquestionable honesty and integrity.

Preferred Knowledge:

Familiarity with jewellery industry norms, including weights, purity standards, and hallmarking, will be a significant advantage.
Job Type: Full-time

Pay: ₹19,000.00 - ₹35,000.00 per month

Education:

Bachelor's (Required)
Experience:

jewellery retail or wholesale: 1 year (Required)
Work Location: In person