Manage daily financial transactions including vendor payouts, driver settlements, and refunds.
2. Vendor & Driver Accounts Management
Maintain updated accounts for all vendors and drivers across different cities/countries.
Validate invoices submitted by vendors and ensure timely approval/disbursal.
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3. OTA Dispute Handling & Audit
Review all OTA complaints, refunds, and penalties and prepare supporting evidence.
Coordinate with operations team to gather proofs needed to contest penalties.
Maintain a tracker for disputes raised, accepted, rejected, and pending with partners.
Identify revenue leakages due to wrongful penalties and ensure recovery.
4. Reporting & Financial Analysis
Prepare daily, weekly, and monthly revenue and expense reports.
Monitor profitability per route, per vendor, and per partner.
Analyse trends in cancellations, penalties, and operational errors and recommend process improvements.
Assist management with budgeting, forecasting, and cost-optimization plans.
5. Customer Refund & Settlement Management
Process customer refunds as per policy and ensure correct documentation.
Calculate fare adjustments due to service issues, extra kilometres, waiting time, etc.
Maintain refund logs and ensure zero discrepancies
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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