Job Description

Description

This role also involves maintaining and optimizing customer hierarchies in enterprise systems (GSI and OSC) across global regions, ensuring data accuracy, consistency, and compliance with business rules. The ideal candidate combines strong technical skills in AI and data automation with a deep understanding of customer data management processes. This requirement is for a Japanese language specialist. The candidate should be well versed in written and verbal Japanese language skills.

Key Responsibilities:

Customer Hierarchy Management

Manage

customer hierarchy creation and updates

in

GSI and OSC systems

for global markets.


Maintain customer records in

Corporate Workbench

, ensuring accurate parent/child hierarchy relationships.


Research customer relationships through company websites and other verified sources to

create, update, or remove

hierarchy links as per governance rules.


Validate and update

customer addresses, DUNS numbers, and country/city/ZIP information

for correct placement under the right hierarchy.


Perform

duplicate reviews

, approve the correct record (winner), and place it appropriately via

SDD merges

.

Operational Support & Coordination

Provide

first-line support

for hierarchy-related requests through CRA, email, or service requests (SR).


Execute

ad-hoc updates

and support

hierarchy data changes

on demand.


Run

data quality and hierarchy reports

to identify discrepancies or improvement areas.


Collaborate with

Sales, Support Services, and Data Governance teams

on data change requests and issues.


Support

User Acceptance Testing (UAT)

and

tool enhancement initiatives

related to customer data systems.

Project & Reporting

Coordinate ongoing projects and ensure

timely updates and deliverables

.


Prepare

daily or weekly activity and project reports

as required.


Participate in

meetings and conference calls

with cross-functional and global teams.


Manage multiple tasks effectively and prioritize work to meet deadlines.

AI Exposure

Understand the AI logics and exposure to AI applications and tools

Key Responsibilities:

Customer Hierarchy Management

Manage

customer hierarchy creation and updates

in

GSI and OSC systems

for global markets.


Maintain customer records in

Corporate Workbench

, ensuring accurate parent/child hierarchy relationships.


Research customer relationships through company websites and other verified sources to

create, update, or remove

hierarchy links as per governance rules.


Validate and update

customer addresses, DUNS numbers, and country/city/ZIP information

for correct placement under the right hierarchy.


Perform

duplicate reviews

, approve the correct record (winner), and place it appropriately via

SDD merges

.

Operational Support & Coordination

Provide

first-line support

for hierarchy-related requests through CRA, email, or service requests (SR).


Execute

ad-hoc updates

and support

hierarchy data changes

on demand.


Run

data quality and hierarchy reports

to identify discrepancies or improvement areas.


Collaborate with

Sales, Support Services, and Data Governance teams

on data change requests and issues.


Support

User Acceptance Testing (UAT)

and

tool enhancement initiatives

related to customer data systems.

Project & Reporting

Coordinate ongoing projects and ensure

timely updates and deliverables

.


Prepare

daily or weekly activity and project reports

as required.


Participate in

meetings and conference calls

with cross-functional and global teams.


Manage multiple tasks effectively and prioritize work to meet deadlines.

AI Exposure

Understand the AI logics and exposure to AI applications and tools


Additional Details:


This requirement is for a

Japanese language specialis

t. The candidate should be well versed in written and verbal Japanese language skills.



The candidate should be able to use effective Japanese business language to interact with the Japanese stakeholders.

A valid diploma or a degree in Japanese, is preferable with a minimum level of JLPT-3

Should be well versed with Computer Usage and MS Office Applications. * Openness to work Night Shift is a must. Should be open to changing shifts as required.