Job Description

About the Role:

We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.

Key Responsibilities:

Manage and grow relationships with existing B2B clients across the

GCC and Middle East region

Drive

renewals, retention

, and build strong long-term partnerships Identify opportunities to

upsell and cross-sell

SaaS solutions to meet client business needs Serve as the main point of contact for client escalations, queries, and ongoing account support Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction Understand client goals and provide strategic advice on how our solutions can help achieve them Report account health, renewal forecasts, and growth opportunities

Requirements

Requirements:

2 to 6 years

of experience in Account Management, preferably in the

SaaS or IT Software industry

Proven experience in

client retention, upselling, and cross-selling

in a B2B environment Strong understanding of the

GCC and Middle East

market landscape Excellent communication and relationship-building skills Ability to manage multiple client accounts and prioritize effectively * Experience using CRM tools and reporting systems