Job Description

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently. Collaborate with internal teams, including product engineering and management, to resolve complex cases. Research and troubleshoot customer questions, ensuring accurate and timely solutions. Maintain detailed records of customer interactions and case resolutions. Share knowledge and best practices with team members to foster a collaborative environment. Strive to exceed customer expectations by delivering world-class service. Continuously develop product and industry knowledge to enhance support capabilities.

Qualifications

Required Qualifications:

Excellent time management and organizational skills. Strong listening and communication skills, both oral and written. Demonstrated ability to problem solve and troubleshoot customer issues. Self-motivated and proactive team player with a collaborative mindset. Desire to provide outstanding customer service and exceed expectations. Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

Prior customer service experience of 2+ years. Experience supporting accounting or finance software products or Accounting degree. Ability to adapt quickly to new technologies and processes.

Position Type

FT

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.