Job Description

Description

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Principal Duties and Responsibilities

Operational Delivery:

Sound understanding of the business model and transactional process along with role dependencies within own business unit and related functions Ensure adherence to group policies and procedures Develop an in-depth understanding of the technical aspects of the process Adhere and manage assigned authorizations and audits within the stipulated timelines in accordance with compliance requirements Confidently connect on call with internal / external customers and manage queries Effective coordination with the operations team on the quality and process linkage Operate within the guidelines of internal and external regulators Manage critical activities with high levels of accuracy based on the Payment Authorization Manual (PAM) guidelines Effectively prioritize and show flexibility to ensure business needs are met, be open to assist the team and outside the team, when required Provide cover for associates not in the office by actioning urgent work Participate and contribute during team huddles Ensure adherence to the Willis Insurance Essentials Escalate errors and incidents to the Business Support Team Supervisor

Complete ad-hoc tasks as directed by Business Support Team Supervisor

Qualifications

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Required Qualifications, Skills, Knowledge, and Experience

Qualifications:

Minimum Bachelor's degree required (Open to all streams)

Skills:

Preferred background in Quality Assurance. Also, understanding of account receivable and payable model Communication skills - Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders / external customers Ability to adapt to changes and learn new processes and systems Knowledge in Eclipse preferred along with understanding of MI Achieve results through a clear understanding of escalation procedure and effective business communications. Attention to detail Proficiency in MS Office Applications Has sound understanding of the insurance industry Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing accordingly

Experience:

Minimum 2 years of total work experience in relevant industry