Job Description

Appointment Details

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Department: Accounts

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Reporting To: Mr. Sandeep Yadav (M: 9896810576)

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Working Days: Monday to Saturday (09:00 AM to 05:30 PM, 8 hours 30 min/day)

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Lunch time: 01:00 PM to 01:30 PM (half hours/day)

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Accounting / Finance Responsibilities

Billing / Invoicing

Preparing and sending invoices to customers. Ensuring billing accuracy and timeliness.

Payment Collection Calls

Following up with customers for outstanding payments. Maintaining records of communication.

Credit Notes

Issuing credit notes for returns, overpayments, or billing errors. Keeping proper documentation and approvals.

Debit Notes

Issuing debit notes for underbilling or additional charges. Coordinating with clients/vendors for reconciliation.

Loyalty Points Update

(if linked to finance)*
Updating customer accounts with loyalty points. Ensuring accuracy and eligibility.

Customer Service / Sales Support Responsibilities

Order Taking Calls

Receiving and processing customer orders via phone. Coordinating with the sales or logistics team. Maintaining records of communication.

Toll-Free Line Handling

Answering general customer queries. Redirecting calls to appropriate departments.

New Leads

(if part of toll-free or order calls)*
Capturing potential customer interest. Passing leads to the sales or marketing team. Maintaining records of communication.

Notice Period

In the event of resignation, a 15-day notice is mandatory. Failure to serve the notice period will result in forfeiture of any pending incentives and salary.

Leave Policy

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Paid Leave: One paid leave per month (can be carried forward).

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Excess Leave: More than 3 leaves (including paid leave) in a month will result in salary being calculated

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only for actual working days.

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Weather Absences: Days missed/late (more than 30min) due to weather conditions will be marked as

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absent/half day.

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Festival Holidays: 1 day for rakshabandhan,1 day for Holi and 2 days for Diwali.

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Incentives & Growth Opportunities

New Dealer Incentive:

?1,000/- will be awarded if a new dealer created by you completes sales of ?3,00,000/-.
(One-time incentive per dealer)

We look forward to your valuable contribution and wish you success in your role.

Warm regards,

Authorized Signatory

JASTRA PRODUCTS

Job Types: ????-????, ??????

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person