Job Description

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Reception & Front Desk Duties

Greet and guide patients, attendants, and visitors courteously.
Register patients, manage appointments, and maintain patient records.
Answer incoming calls, respond to inquiries, and redirect calls as needed.
Ensure timely check-in and check-out processes for patients.
Maintain cleanliness and professional appearance of the front desk area.

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Billing & Accounts

Generate invoices for dialysis sessions and other services rendered.
Maintain accurate records of payments (cash, UPI, card, or insurance).
Reconcile daily collections and submit cash reports to the finance/admin team.
Maintain petty cash and ensure documentation of all cash transactions.
Coordinate with insurance providers for billing and claims processing.

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Administrative Support

Maintain and update patient database and documentation.
Assist in procurement by maintaining stock records of consumables and informing the concerned team for replenishment.
Help with HR-related clerical work (e.g., staff attendance reports).
* Support in monthly financial reporting to head office/accountant.