Process and apply customer payments accurately and timely in ERP systems (e.g., SAP, MS Dynamics & Costpoint)
Reconcile daily bank statements and ensure all receipts are posted to correct accounts.
Research and resolve unapplied or unidentified payments promptly.
Coordinate with collections and billing teams to resolve payment discrepancies and short payments.
Maintain documentation and audit trails for all transactions in compliance with internal controls.
Communicate with customers and internal stakeholders to clarify remittance details.
Generate and review cash application reports for management.
Support month-end closing activities and ensure accurate AR aging reports.
Participate in process improvement initiatives and automation projects.
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Key Skills & Competencies:
Strong understanding of Accounts Receivable and Cash Application processes.
Proficiency in SAP or other ERP systems (Costpoint, MS Dynamics, etc.).
Excellent analytical and reconciliation skills.
Strong attention to detail and accuracy.
Good communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Proficiency in MS Excel and other reporting tools.
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Education & Experience:
Bachelor's degree in accounting, Finance, or Commerce.
2-6 years of experience in Accounts Receivable / Cash Application (depending on level).
Experience in shared service environment (SSC/BPO) preferred.
* Knowledge of banking systems, lockbox processing, and remittance advice formats is an advantage.
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