Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Principal Responsibilities

• The role contributes by ensuring quality execution of the operations process in Account maintenance for Credit Cards.
• The role warrants liaison with various internal and external customers for effective fulfilment of the job requirements.
• The jobholder has to ensure that servicing entities maintain the prescribed service standards and proactively prevent frauds by ensuring prescribed checks, while carrying out daily functions.
• The jobholder should actively participate in various projects (including six sigma projects), UAT and process improvement initiatives.
• He/she will strive for the team to achieve efficiency with minimal error rates and Turn-around and at lowest costs.
• Monitoring the quality of request processed by processing vendor and publishing daily MI.
• Advising vendor on error trends
• Vendor performance parameters should be reviewed from time to time and ensure vendor adherence to SLA and agreement.

Requirements

Education Qualifications / Certifications and Requirements :

• Graduate or above in any discipline with 2 \xe2\x80\x93 5 years\xe2\x80\x99 experience
• Person having experience and comprehensive knowledge on credit card operations is preferred
• Strong analytical ability, logical thinking and risk awareness.
• Excellent communication and customer service skills.
• Have a strong team spirit and ability to work under pressure.

Useful Link

Link to Careers Site: Click

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

HSBC