Job Description

Job Summary

The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving business growth by identifying opportunities for upselling and cross-selling. The role involves coordination between clients and internal teams to deliver services efficiently and on time.

Key Responsibilities

Serve as the primary point of contact for assigned clients Build and maintain long-term client relationships Understand client needs and propose suitable solutions Manage account onboarding and ongoing support Coordinate with internal teams to ensure timely service delivery Monitor account performance and prepare regular reports Handle client queries, issues, and escalations professionally Ensure timely invoicing, collections, and contract renewals Identify opportunities for business growth within existing accounts

Skills & Competencies

Strong communication and interpersonal skills Excellent negotiation and problem-solving abilities Client handling and relationship management Time management and organizational skills Ability to work under pressure and meet deadlines Proficiency in MS Excel, CRM tools, and email communication

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field 1-3 years of experience in account management, sales, or customer service Experience in B2B/B2C client handling preferred

Preferred Experience

Experience in sales, customer success, or relationship management Knowledge of invoicing, billing, and basic finance processes

Work Environment

Office-based / Hybrid (as per company policy) Full-time role
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Work from home
Work Location: In person