Job Description

Role Description:

We are seeking a full-time Customer Support Representative to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.

Key Responsibilities:

? Troubleshoot and resolve technical issues for eVanik users.
? Handle customer inquiries and concerns promptly and effectively.
? Ensure customer satisfaction through excellent service and support.
? Manage and oversee subscription renewals, ensuring continuity of service for users.
? Communicate clearly and effectively with customers to understand and address their needs.
? Provide training to the new users on service functionalities.
? Collaborate with other departments to improve the product and customer experience.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person