Job Description

Responsibilities:

Be the primary point of contact and build long-term relationships with customers Help customers through email, phone, online presentations, screen-share, training Develop a trusted advisor relationship with key accounts, customer stakeholders, and
executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal management. Obtain in-depth product knowledge and give appropriate resolution to clients Forecast and track key account metrics Update job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations

Enhance department and organization's reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyse customer's usage of product Responsible for working with the Sales team to on board and integrate new clients and
developing existing client relationships

To retrieve the subscription bill, work closely with the Invoice departments. Liaise between the customer and internal teams Assume new duties in order to make the entire operation simpler and more beneficial to all
departments.

Requirements:

Proven account management or other relevant experience Demonstrated ability to communicate, present and influence credibly and effectively at all
levels of the organization.

Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Bachelor's Degree in appropriate field of study or equivalent work experience Deep digital understanding Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability and maturity Ability to prioritize among competing tasks Critical thinking and problem solving skills Expert at Microsoft Office Suite, Google Apps, and help desk support software

Channel Manager, OTA background added benefit

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

Day shift
Application Question(s):

Do you have experience in Property Management Software

Work Location: In person