Job Description

An Account Manager is a professional who manages client relationships and ensures customer satisfaction by acting as the main point of contact between a company and its clients. They are responsible for understanding client needs, addressing concerns, and providing solutions to maintain and strengthen business relationships. Account Managers also work with various internal teams to ensure client needs are met and contribute to sales growth by identifying new business opportunities within existing accounts. Key Responsibilities:

Client Relationship Management:

Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.

Needs Assessment:

Identify and understand client needs, objectives, and challenges.

Solution Delivery:

Coordinate with internal teams to deliver solutions that meet client requirements and expectations.

Sales and Growth:

Identify and pursue new business opportunities within existing accounts to drive revenue growth.

Communication and Reporting:

Effectively communicate progress, performance, and key account metrics to both internal and external stakeholders.

Problem Resolution:

Address client issues and concerns promptly and effectively.

Contract Negotiation:

Negotiate contracts and agreements to maximize profitability and ensure client satisfaction.
Skills Required:

Communication and Negotiation:

Strong communication and negotiation skills are essential for building relationships, presenting solutions, and closing deals.

Sales and Customer Service:

A strong understanding of sales principles and a customer-focused mindset are crucial for managing accounts and driving growth.

Problem-Solving and Analytical Skills:

The ability to identify and solve client issues, analyze data, and develop effective strategies is important.

Organizational and Time Management:

Account Managers often manage multiple clients and projects simultaneously, requiring strong organizational and time management skills.

Technical Proficiency:

Knowledge of CRM software and other relevant tools is often required.

Teamwork and Collaboration:

The ability to work effectively with internal teams is crucial for delivering successful outcomes for clients.
In essence, an Account Manager is a key player in ensuring client satisfaction, driving business growth, and maintaining strong, long-term relationships with clients.

Job Type: Full-time

Pay: ?28,000.00 - ?32,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid time off Provident Fund
Work Location: In person