Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

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Account Director - Facility Management (Banking Client)Key ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for assigned banking client accounts



Build and maintain strong C-level relationships with client stakeholders



Conduct regular client meetings, business reviews, and strategic planning sessions



Ensure exceptional client satisfaction and retention



Service Delivery ManagementOversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives



Monitor service level agreements (SLAs) and KPI performance



Lead incident resolution and crisis management



Business DevelopmentIdentify opportunities for service expansion and contract growth



Develop and present proposals for additional services



Collaborate with sales teams to secure new business opportunities



Conduct market analysis and competitor benchmarking



Financial ManagementManage P&L responsibility for assigned accounts



Develop and monitor budgets, forecasts, and financial reports



Optimize cost efficiencies while maintaining service quality



Process invoicing and manage contract negotiations



Compliance & Risk ManagementEnsure compliance with banking industry regulations and security requirements



Maintain knowledge of financial services compliance standards



Implement risk mitigation strategies



Coordinate vendor management and due diligence processes



Required QualificationsEducation & ExperienceBachelor's degree in Business, Engineering, or related field



5-8 years of experience in facility management or account management



3+ years of experience serving financial services/banking clients preferred



Technical SkillsStrong knowledge of integrated facility management services



Understanding of banking operations and regulatory environment



Core CompetenciesExceptional client relationship management skills



Strong business acumen and financial analysis capabilities



Excellent communication and presentation skills



Problem-solving and crisis management expertise



Project management capabilities



Team leadership and vendor management experience



Preferred QualificationsMBA or relevant professional certifications (CFM, FMP, PMP)



Experience with workplace transformation and change management



Knowledge of sustainability and ESG initiatives



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.