Job Description

JOB DESCRIPTION

Account Manager - Client Servicing

Key Requirements:

Prior work experience of at least 3-4 years in a client servicing/account management role in a
digital marketing agency


Strong knowledge of Social Media Marketing, SEM, SEO, Affiliate Marketing, and other
streams of the digital marketing ecosystem.


Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Familiarity with digital marketing tools and platforms (Google Analytics, Facebook Ads
Manager, Google Ads, etc.).


Strong communication, presentation, and negotiation skills. Proven team management experience A process-driven approach, exemplary time management, and organizational skills for efficient
project management and team coordination


Comprehensive understanding of performance marketing strategies and metrics (such as ROAS,
CPA, and conversion rates), especially within the automobile industry, including trends and


consumer behavior.


Ability to collaborate with creative teams to develop performance marketing creatives tailored
for the automobile industry.

Key Responsibilities:

Lead the team, ensuring a positive onboarding experience for new clients and overseeing their
seamless integration.


Proactively engage with clients through calls, emails, and meetings, building rapport and
addressing needs while maintaining accurate client records.


Act as the primary contact for high-profile clients, understanding their needs and collaborating
with the team to exceed expectations.


Be the primary contact for any concerns or escalations. Lead the creation and delivery of impactful client presentations, reports, and meetings,
showcasing strategic value and campaign outcomes.


Conduct industry and competitor research to inform client strategies and develop a deep
understanding of client goals and digital marketing needs.


Collaborate with internal and creative teams to co-create and develop campaign strategies
aligned with client objectives, ensuring marketing materials resonate with automobile


consumers and drive engagement and sales, resulting in measurable results.


Set and ensure team's compliance to internal processes and standards for timely and quality
deliverables and communication.


Cater to the team's hiring and training needs while ensuring appropriate workload management
and motivation in the team.


Identify growth opportunities within the client portfolio to maximize revenue and expand
services.


Ensure creative strategies align with performance goals, particularly in the context of the
automobile industry.


* Stay updated on emerging online trends and best practices in digital marketing.