Job Description

JOB DESCRIPTION

Account Manager - Client Servicing

Key Requirements:

Prior work experience of at least 3-4 years in a client servicing/account management
role in a digital marketing agency


Strong knowledge of Social Media Marketing, SEM, SEO, Affiliate Marketing, and other
streams of the digital marketing ecosystem.


Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Familiarity with digital marketing tools and platforms (Google Analytics, Facebook Ads
Manager, Google Ads, etc.).


Strong communication, presentation, and negotiation skills. Proven team management experience A process-driven approach, exemplary time management, and organizational skills for
efficient project management and team coordination


Comprehensive understanding of performance marketing strategies and metrics (such
as ROAS, CPA, and conversion rates), especially within the automobile industry,


including trends and consumer behavior.


Ability to collaborate with creative teams to develop performance marketing creatives
tailored for the automobile industry.

Key Responsibilities:

Lead the team, ensuring a positive onboarding experience for new clients and
overseeing their seamless integration.


Proactively engage with clients through calls, emails, and meetings, building rapport and
addressing needs while maintaining accurate client records.


Act as the primary contact for high-profile clients, understanding their needs and
collaborating with the team to exceed expectations.


Be the primary contact for any concerns or escalations. Lead the creation and delivery of impactful client presentations, reports, and meetings,
showcasing strategic value and campaign outcomes.


Conduct industry and competitor research to inform client strategies and develop a deep
understanding of client goals and digital marketing needs.


Collaborate with internal and creative teams to co-create and develop campaign
strategies aligned with client objectives, ensuring marketing materials resonate with


automobile consumers and drive engagement and sales, resulting in measurable results.


Set and ensure team's compliance to internal processes and standards for timely and
quality deliverables and communication.


Cater to the team's hiring and training needs while ensuring appropriate workload
management and motivation in the team.


Identify growth opportunities within the client portfolio to maximize revenue and expand
services.


Ensure creative strategies align with performance goals, particularly in the context of the
automobile industry.


* Stay updated on emerging online trends and best practices in digital marketing.