Job Description

This role is for one of our clients

Industry: Software Development
Seniority level: Associate level

Min Experience: 2 years
Location: Bengaluru
JobType: full-time
We are looking for a proactive and customer-focused

Account Manager - Customer Success

to guide trial users through a seamless journey from first interaction to full product adoption. In this role, you will act as a strategic partner to prospective customers, ensuring they discover value quickly and gain confidence in using the platform. Your work will directly influence conversion rates, long-term retention, and customer satisfaction as we continue to scale.
This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving with customers, and takes ownership of delivering measurable outcomes.

What You Will Do

Customer Partnership & Activation

Take ownership of the experience for trial users, ensuring they receive tailored support and achieve meaningful early wins.
Engage proactively with accounts to understand their goals, challenges, and desired outcomes, and align product capabilities accordingly.
Deliver hands-on onboarding support, guiding users through setup, configuration, and best practices for effective adoption.
Identify friction points early and intervene to remove obstacles, preserve engagement, and sustain momentum throughout the trial.

Conversion, Retention & Value Delivery

Drive trial-to-paid conversions by demonstrating clear ROI, showcasing use cases, and influencing customer decision-making.
Track engagement metrics, account health indicators, and usage behavior to detect risks or opportunities for advocacy.
Strengthen long-term relationships with high-potential accounts, positioning yourself as a trusted advisor.
Identify expansion possibilities through consultative conversations around features, add-ons, and evolving customer needs.

Cross-Functional Collaboration

Work closely with sales, product, marketing, and growth teams to share customer insights, improve workflows, and enhance trial experiences.
Provide structured feedback based on user behavior and customer conversations to influence product improvements.
Contribute to building scalable processes and playbooks that improve activation and onboarding efficiency.

What Makes You a Strong Fit

2+ years

of experience in Customer Success, Account Management, or a similar role focused on driving adoption, outcomes, and revenue.
Strong communication and relationship-building skills, with the ability to engage users from varied backgrounds.
Comfortable guiding discussions around business value, ROI, and strategic goals.
Empathetic, curious, and genuinely invested in helping customers succeed.
Organized, outcome-oriented, and able to manage multiple customer journeys simultaneously.
Experience working in a SaaS, product-led growth, or fast-paced startup environment is a plus.

Key Skills

Customer Success o Account Management o Trial Conversion o Customer Retention o Upselling & Cross-Selling o Engagement Monitoring o Onboarding & Activation o Relationship Management

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.