Job Description

About the Role

We are a growing

D2C-focused digital marketing agency

working with multiple eCommerce brands across performance marketing, creatives, CRO, and SEO.

We are hiring an

Account Manager from a digital marketing agency background

who can confidently handle client communication, understand performance marketing, and coordinate with internal teams.

This role is NOT for banking, insurance, loan, real estate, or pure sales profiles.

Only candidates with

agency-side digital marketing experience

should apply.

Key Responsibilities :

Client Management

Act as the

single point of contact

for 8-10 D2C/eCommerce clients Manage daily client communication via WhatsApp and calls Conduct structured

weekly review calls

Maintain professional, clear, and proactive communication
Internal Coordination

Translate client requirements into

clear internal briefs

Coordinate with performance, creative, SEO, and tech teams Track deliverables and timelines Ensure smooth execution without micromanaging
Performance Understanding (Mandatory)

You must understand:

Meta Ads & Google Ads basics Key metrics like ROAS, CPA, CTR, CAC Creative testing and funnel logic Why performance fluctuates and how to explain it to clients
You will NOT be running ads
You must understand what's happening and why

Reporting & Retention

Walk clients through weekly/monthly performance updates Highlight wins, challenges, and next steps Flag risks early and help improve client retention

Required Experience (Strict Criteria)

1.5 to 4 years experience

in a

digital marketing agency

Hands-on exposure to

D2C / eCommerce brands

Prior experience handling

clients directly

Comfortable discussing ads, creatives, and performance

Who Should NOT Apply

Banking / Relationship Managers Insurance / Loan / Finance sales profiles Real estate channel partners Call-center or customer support roles Freshers with no agency experience
(These profiles will not be considered.)

Skills We're Looking For

Strong communication & presentation skills Calm under pressure Structured thinking Ability to manage multiple clients simultaneously
Job Type: Full-time

Pay: ?32,500.00 - ?44,500.00 per month

Application Question(s):

Have you worked in a digital marketing agency handling clients for performance marketing / eCommerce brands? How many clients did you handle simultaneously in your last role? Which platforms are you familiar with while working with clients? Meta Ads
- Google Ads
- Shopify / WooCommerce
- Google Analytics / Looker Studio
- None of the above

Are you comfortable handling daily client communication in a fast-paced agency environment? Which best describes your previous role?
Answer options:

- Client servicing & coordination
- Performance marketing execution
- Sales / lead generation
- Customer support

Briefly describe one performance challenge you faced with a client and how you handled the communication.
Work Location: In person