CTC budget - up to 20 LPA(inclusive of 10% variable)
Shift timing - 12 noon onwards ( Should be comfortable working in US timelines) 5 days working
Communication must be a 4 and above.
Contact - Shital 9769058944 (whatapp ur Cv)
About the Role
The Account Manager will be responsible for managing client relationships, driving customer satisfaction, and ensuring delivery excellence across assigned accounts. The role involves close coordination with delivery, operations, and leadership teams to meet client objectives, identify growth opportunities, and maintain long-term business partnerships.
Key Responsibilities
Client Relationship Management
Serve as the primary point of contact for assigned client accounts.
Develop a deep understanding of client business, priorities, and challenges.
Build and maintain trusted relationships with key stakeholders at various levels within the client organization.
Act as a bridge between the client and internal teams to ensure smooth communication and issue resolution.
Account Growth & Strategy
Identify opportunities for account expansion, renewals, and cross-selling or upselling of services.
Support strategic planning and proposal development for new initiatives or projects within existing accounts.
Partner with sales and leadership teams to drive revenue growth from assigned clients.
Service Delivery Oversight
Work closely with delivery and operations teams to ensure projects meet quality, timelines, and contractual obligations.
Monitor ongoing service performance against agreed SLAs and KPIs.
Address client escalations effectively, ensuring prompt resolution and client satisfaction.
Financial & Operational Management
Track account financials including billing, collections, profitability, and forecasting.
Ensure accurate invoicing and timely payment follow-ups in collaboration with finance.
Contribute to budgeting and business planning for assigned accounts.
Governance & Reporting
Conduct regular business reviews (monthly/quarterly) with clients and internal teams.