Job Description

Account Manager
Role Overview
We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers, ensure contract renewals, and identify upsell opportunities. The role requires a balance of relationship management, consultative selling, and cross-functional collaboration to deliver value from our AI-driven solutions.
Key Responsibilities
Client Relationship & Retention
? Act as the primary point of contact for assigned clients, building trust and long-term partnerships.
? Ensure client satisfaction, leading to smooth renewals and reduced churn.
? Conduct regular business reviews (QBRs/MBRs) with clients to showcase ROI and success stories.
Upsell & Expansion
? Identify opportunities to upsell new AI modules, features, and complementary solutions.
? Collaborate with pre-sales and product teams to design proposals tailored to client needs.
? Meet or exceed upsell and expansion revenue targets.
Client Insights & Feedback
? Collect structured client feedback and share it with R&D and Pre-Sales to influence product roadmap.
? Track client use cases and adoption patterns to identify gaps and improvement opportunities.
? Act as the client's advocate within the organization, ensuring their needs are prioritized.
Cross-Functional Collaboration
? Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.
? Provide market insights and competitor intelligence gathered from client conversations.
? Support pre-sales in preparing case studies, references, and success stories.
Value-Added Tasks
? Build client success playbooks for repeatable engagement and retention strategies.
? Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).
? Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.
? Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.
Requirements
? 4-6 years of experience in account management, client success, or enterprise sales (preferably B2B SaaS/AI/Tech).
? Strong communication, negotiation, and relationship-building skills.
? Proven track record of driving renewals and upsell revenue.
? Ability to understand technical solutions and translate them into business value.
? Comfortable engaging with senior stakeholders (CIOs, CTOs, Heads of Innovation).
? CRM proficiency (Salesforce, Zoho, HubSpot, or similar).
Benefits
Medical Insurance: Comprehensive coverage for your well-being.
Paid Time Off: Time to relax and recharge.
Learning Opportunities: Access to specialized training programs in AI/ML and QA automation to boost your skills.
Career Growth: After a successful 6-month internship, you may transition to a permanent role with a 5-day work week and a performance-based increment.
Supportive Environment: Work alongside experienced professionals in a culture that values innovation and continuous learning.

Skills Required