Job Description

Job Title: Account Manager

Location: Bangalore

Industry: Software Product (Preferred)

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Enterprise & B2B Sales

About Digitap.ai:

DIGITAP.AI is an Enterprise SaaS company providing high-tech advanced AI/ML, Alternate Data Solutions to new-age internet-driven businesses for reliable, fast, and 100% compliant Customer Onboarding, Alternate Data Solutions for Automated Risk Management, and other Value-Added Services. Our proprietary Machine Learning Algorithms and Modules provide one of the best success rates in the market. We work with the top digital lenders of India & the team brings together deep and vibrant experience in Fintech Product & Risk Management, Fraud Detection, and Risk Analytics.

Roles & amp; Responsibilities:

As an Account Manager, you will own the responsibility of building, managing, and expanding strategic accounts within your portfolio. You will develop long-term relationships with clients by mapping organizational hierarchies and maximizing sales opportunities. Additionally, you will be tasked with identifying and closing new sales opportunities. You should bring experience in Account Management or Business Development, ideally from a vendor-to-client perspective. Familiarity with the banking and financial services industry, lending processes, and credit analysis will be considered as an advantage. Develop and nurture relationships with key decision-makers (CXOs, BUHeads, Product Heads) within your accounts. Build and sustain strong client contacts to foster ongoing relationships and customer loyalty. Collaborate with front-end teams and business support functions to deliver training and awareness programs for clients. Manage and grow the existing portfolio by farming accounts, building pipelines, and booking revenues. Lead solution-based and consultative selling initiatives to address client needs. Maintain and deepen business relationships to meet revenue targets through effective retention and negotiation strategies. Ensure exceptional customer service and satisfaction across all interactions. Understand detailed client requirements and provide customized solutions aligned with their needs. Regularly update clients on new features, solutions, and benefits to reinforce brand recall. Develop new business initiatives to increase share of wallet within key accounts.

Deliverables for Success:

Proactively explore client challenges and identify growth opportunities. Build and sustain long-term client relationships on behalf of the company. Effectively handle client objections, clarifying doubts, and guiding clients towards optimal product solutions. Actively gather client feedback to enhance satisfaction and engagement. Promote a culture of excellent client service and client delight. Achieve and exceed top-line revenue and profitability goals.

Core Competencies:

Self-motivated and comfortable working independently. Adaptable to evolving market and customer needs. Strong account management and relationship-building skills. 4-6 years professional experience in Account Management. Customer-centric approach with excellent networking capabilities. Capable of identifying sales opportunities within existing accounts and engaging at the CXO level. Experience in conducting customer training sessions and workshops. Ability to manage client relationships throughout the complete sales cycle. Proficient in Excel, MS Word, and PowerPoint. Excellent verbal and written English communication skills.


Education:

UG: Any Graduate

PG: Any Postgraduate

Key Skills:

Client Management

Communication Skills

Account Management

MS Office (Excel, Word, PowerPoint)

Client Relationship Management