Job Description

Account Executive - Roles and Responsibilities

1. Client Relationship Management

Serve as the primary point of contact for assigned clients and maintain strong, long-term relationships. Understand client needs, objectives, and business challenges to provide effective solutions. Ensure timely and accurate communication between clients and internal teams. Handle client queries, requests, and issues promptly and professionally.

2. Sales and Business Development

Identify and pursue new business opportunities within existing and potential client accounts. Develop proposals, quotations, and presentations to meet client requirements.

3. Account Management and Coordination

Manage day-to-day operations of client accounts, including order processing, invoicing, and follow-ups. Coordinate with internal departments (finance, logistics, operations, marketing, etc.) to ensure smooth service delivery. Monitor account performance and profitability. Maintain accurate and updated client records and reports.

4. Financial Management

Prepare and share invoices, follow up on outstanding payments, and ensure timely collection. Support budget preparation and monitor account expenditures. Provide monthly or quarterly reports on account status and financial performance.

5. Reporting and Documentation

Maintain detailed records of communications, meetings, and agreements. Prepare regular reports on account activities, performance metrics, and client feedback.

6. Market and Competitor Analysis

Stay informed about industry trends, market developments, and competitors' activities. Provide feedback and insights to help shape product offerings and marketing strategies.

7. Customer Satisfaction and Retention

Ensure high levels of customer satisfaction through quality service and proactive engagement. Conduct periodic client reviews to assess satisfaction and identify areas for improvement.

Key Skills and Competencies

Good analytical and problem-solving ability. Excellent negotiation and presentation skills. Proficiency in MS Office and CRM software. Time management and multitasking capability.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Work Location: In person