Job Description

Why You'll Love Cisco

We change the World; you will become passionate about your employer and the brand you represent. Everything converges on the Internet, making networked connections more meaningful than ever. Our employees' ground-breaking ideas impact everything. Here, we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll be part of a team that cares about its customers and enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

You will be responsible for driving Cisco's growth across the

Webex Customer Experience portfolio

, with a focus on capturing significant market share in

CCaaS

,

On-Premises Contact Centre

, and

CPaaS

segments. Your mission will be to implement high-impact strategies that accelerate adoption and revenue in these rapidly evolving markets.


The

Webex Customer Engagement

space is one of the most dynamic and high-growth areas within Cisco. The proliferation of smartphones, digital messaging platforms, and the rise of Agentic AI have fundamentally reshaped customer expectations, demanding faster, smarter, and more personalised engagement from businesses.


As a

Customer Engagement Expert

, your deep domain expertise and thought leadership will be instrumental in enabling Cisco's broader sales teams. You will play a key role in building customer trust and driving adoption of Cisco's AI-powered Contact Centre solutions, including

CCaaS

,

CPaaS

, and

On-Premise

offerings.


This role requires:


Proven expertise in

AI, Contact Centre, CCaaS, and CPaaS

technologies. A strong track record in

strategic solution selling

within both

channel-led

and

direct go-to-market

models. The ability to position and sell to

business decision-makers

, backed by a well-established network of

senior executive relationships

.
You should possess a comprehensive understanding of

Customer Experience technologies

and the

architectural evolution

required for customer success. You'll be expected to engage with executive stakeholders and collaborate with Cisco's technical teams to shape technology roadmaps that align with broader account strategies.


By applying your business acumen and industry insight, you will align Cisco's portfolio with customer challenges and strategic priorities, ultimately driving

revenue growth

and

market share expansion

Who You Are

You have demonstrated experience/capability in selling and consulting to Customer Experience executives. You will maintain an active, hands-on approach with the team, partners, and customers. You love what you do and are passionate about technology, enabling frictionless customer experiences and journeys.

You have core experiences in the following areas:

Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to Cloud & On Premise Contact Centre and Experience Management Extensive sales/consulting leadership experience managing solution and application sales Deep understanding of CCaaS, CPaaS, On-premise Contact Centers, and SaaS-based technologies and architectures, including adjacent technologies like Workforce, Quality Management, and AI. You are expected to have customer relationships and understand the India market.

Who You'll Work With

In this role, you will work across the following teams to help solve our customers' most complex business problems.


Global Contact Centre Sales Acceleration team and leadership Collaboration with Product Sales Specialists and Solution Architects Account Management Teams Channel Partners and third-party Contact Centre Solution Partners Product Management across Cisco's Global Contact Centre Business Unit

Why Cisco

At Cisco, each person brings different talents to work as a team and make a difference.



Yes, our technology changes how the world works, lives, plays and learns, but our edge comes from our people.



We connect everything--people, processes, data, and things--and use those connections to improve our world.



We innovate everywhere--from launching a new era of networking that adapts, learns, and protects to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more.



We benefit everyone. We do all this while striving for a culture that empowers every person to make a difference at work and in our communities.



We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have

access

to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.


Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:


.75% of incentive target for each 1% of revenue attainment up to 50% of quota;


1.5% of incentive target for each 1% of attainment between 50% and 75%;


1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.


For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.