Job Description

About our client:
Our client is a worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, our client has securely connected the world. With its industry-leading AI-powered solutions and services, our client enables its customers, partners, and communities to unlock innovation, enhance productivity, and strengthen digital resilience. With purpose at its core, our client remains committed to creating a more connected and inclusive future for all.
Responsibilities:

• You will be responsible for driving company's growth across the Webex Customer Experience portfolio, with a focus on capturing significant market share in CCaaS, On-Premises Contact Centre, and CPaaS segments.
• Your mission will be to implement high-impact strategies that accelerate adoption and revenue in these rapidly evolving markets.
• The Customer Engagement space is one of the most dynamic and high-growth areas within company.
• The proliferation of smartphones, digital messaging platforms, and the rise of Agentic AI have fundamentally reshaped customer expectations, demanding faster, smarter, and more personalised engagement from businesses.
• As a Customer Engagement Expert, your deep domain expertise and thought leadership will be instrumental in enabling company's broader sales teams.
• You will play a key role in building customer trust and driving adoption of company's AI-powered Contact Centre solutions, including CCaaS, CPaaS, and On-Premise offerings.

In this role, you will work across the following teams to help solve customers' most complex business problems.

• Global Contact Centre Sales Acceleration team and leadership
• Collaboration with Product Sales Specialists and Solution Architects
• Account Management Teams
• Channel Partners and third-party Contact Centre Solution Partners
• Product Management across company's Global Contact Centre Business Unit

Requirements:

• Proven expertise in AI, Contact Centre, CCaaS, and CPaaS technologies.
• A strong track record in strategic solution selling within both channel-led and direct go-to-market models.
• The ability to position and sell to business decision-makers, backed by a well-established network of senior executive relationships.
• You should possess a comprehensive understanding of Customer Experience technologies and the architectural evolution required for customer success.
• You'll be expected to engage with executive stakeholders and collaborate with company's technical teams to shape technology roadmaps that align with broader account strategies.
• By applying your business acumen and industry insight, you will align company's portfolio with customer challenges and strategic priorities, ultimately driving revenue growth and market share expansion
• You have demonstrated experience/capability in selling and consulting to Customer Experience executives.
• You will maintain an active, hands-on approach with the team, partners, and customers.
• You love what you do and are passionate about technology, enabling frictionless customer experiences and journeys.

You have core experiences in the following areas:

• Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to Cloud & On Premise Contact Centre and Experience Management
• Extensive sales/consulting leadership experience managing solution and application sales
• Deep understanding of CCaaS, CPaaS, On-premise Contact Centers, and SaaS-based technologies and architectures, including adjacent technologies like Workforce, Quality Management, and AI.
• You are expected to have customer relationships and understand the India market.

Skills Required