Job Description

Your Role & Accountabilities:


Client Reporting




Prepare and compile client specific cost and trend analysis as part of the collation of client reviews and power point presentations.




Evaluate client specific trends of Cartus' programs (usage, revenue, service statistics, product utilization).




Create efficiencies in data retrieval and analysis and ensure proper documentation of all reports. Ensure that regular Client reports are sent out in a timely manner and ensure accuracy. Manage all Client reporting requests (scheduled and ad-hoc).




Cross-charging of costs within the client's system/reporting between regions/countries.




Support Client and internal teams on ad hoc reporting requests and update system if key data is missing.




Project spend or cost savings based on current trends as value addition to the client and present methodology and findings to the client.


Financial Analytics




Monitor hard stop billing data for all client billing to ensure clients have been billed accurately for correct services. Conduct research to resolve discrepancies.




Conduct billing research for clients and internal team members relating to suppliers payments or internally through accounts payable, cash applications or client set-up.




Respond to client enquiries related to billing and customer/supplier payments.




Conduct client audits on billing, accounts receivable, relocation accounting, sub-products, revenue adjustments and service status maintenance.




Conduct root cause analysis and trending on issues. Suggest process changes to improve efficiencies.




Monitor and report results on contractual client Service Level Agreements and goals that have been identified as being critical to quality.




Performs heavy use of systems to research client billing issues and customer receivables. Ownership of Client billing tools used internally to ensure billing accuracy




Research and resolve client billing issues, including but not limited to creating and tracking of voids, write-offs, and revenue adjustments.





How You Succeed:


Our winning behaviors represent how we succeed and what we believe in, they shape our culture, and enable our employees and business to continuously thrive. Always aspire to role model these.




Obsess about Growth: focus every day on making a big impact and accelerating growth




Relentlessly Focus on Talent: be the reason we attract and keep phenomenal people




Always Find a Better Way: explore and embrace what is possible




Achieve Exceptional Results: take decisive action and deliver on your commitments


Who You Are:





DESIRED CHARACTERISTCS (Experience, Skills and Abilities):




Resourceful: Explores available resources in the system and within the team to address client's requests.




Critical thinking: sensitive to numbers and trends when analyzing data and trends.




Communication: Conveys information clearly, accurately and convincingly




Customer Advocacy: Builds and sustains collaborative working relationships with internal and external customers Initiative: Focuses one's personal efforts on identifying, anticipating and meeting the needs of others



Knowledge: Demonstrates mastery of job related knowledge and understanding of the components of the relocation life cycle




Managing Stress: Focuses on managing one's personal stress and assist others during stressfulsituations




Planning and Organizing: Identifies, describes and organizes the activities, resources, and timelines necessary to accomplish a goal




Problem Solving: Obtains sufficient data to analyze a situation and draw conclusions from which to develop a plan of action or provide a response




Self Management: Uses an accurate view of one's emotions, personal values and strengths




Teamwork: Collaborates with others in ways that accomplishes organizational goals



Experience You Need:




Bachelor's Degree is strongly preferred




5+ years of related business experience (reporting or financial analyst experience)




Proficiency with data processing software (Excel, Cognos, Visio and Powerpoint)