Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Account Director
Whats your ambition? Is it a big goal or small steps? Professional or personal? Wed like to know because at JLL, we make your ambitions our business.
What this job involves:
Account Manager will be responsible for managing all aspects of the facility management service as per the Client SOW and Contract. In this capacity, the Account Manager is accountable for the India operations and achieve Management Plan and all key performance indicators including responsibility for managing the budgets as per contract and SOW, short and long-term projects, operations and maintenance, interface with Client and its business units and remote management of all facilities under the contract and customer satisfaction.

• Provide the leadership to the Facility Management team on all Client sites across India.
• The single point of Management Control for FM in the portfolio.
• In consultation and collaboration with client & JLL management team, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
• Ensure client satisfaction both internal and External.
• Demonstrate leadership, responsiveness and creativity.
• Understand the Facilities Management scope as per agreed SOW, develop / amend the client specific processes and procedures and ensure implementation and compliance of the processes.
• Responsible for Finance Management including budgeting, forecasting and achieving.
• Responsible for P&L.
• Responsible for implementation of short and long-term projects through in house project.
• Responsible for achieving cost reduction targets year on year.
• Develop and implement the annual management plan; accomplish key performance indicators as identified.
• Strong governance on all aspects of the contract.
• Coordinate discussions with each direct reports regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
• Ensure compliance with JLL audit standards.
• Share best practices with the client & JLL management teams
• Strong team player.

Sound like the job youre looking for? Before you apply, its also worth knowing what we are looking for:
Education and experience;
Very Good people skills and ability to interact with a wide range of client staff and demands;
Knowledge of Occupational Safety requirements;
Excellent experience in budgeting, P/L and cost control.
Strong PC literacy and proven ability to manage daily activities using various systems;
Demonstrated experience with continuous improvement initiatives highly desirable;
Demonstrated experience with client reporting and preparation of reports required.
A relationship builder
Client Satisfaction based in efficiency and cost effectiveness;
Continuous improvement in the following :- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.
What you can expect from us
Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...
Apply today!
Quote reference at jll.com/careers
Location:
On-site Bengaluru, KA
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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