Job Description

At impress.ai our mission is to make accurate hiring easier. We combine I/O Psychology with AI to create application screening processes that allow each and every candidate to undergo a structured interview. While candidates benefit from the enhanced experience, recruiters benefit from the AI-enabled automation.

We are seeking an Account Delivery Manager (Customer Success) to serve as the operational lead for key enterprise customer accounts. In this role, you will coordinate internal stakeholders, drive execution of deliverables, and ensure high-quality delivery outcomes for strategic clients. You'll work closely with the Customer Success Director to ensure smooth post-sale execution, while maintaining internal alignment and process discipline.

This role does not own commercial responsibilities, but plays a critical part in ensuring delivery excellence and customer satisfaction through executional rigor and cross-functional coordination.

Responsibilities

Serve as the

operational point of contact

for key enterprise customers, in partnership with the assigned CSM. Drive

execution of account deliverables

by coordinating with internal teams including Product, Engineering, Support, and Implementation. Track

milestones, SLAs, risks

, and escalate delivery challenges to the relevant stakeholders. Own and manage

project timelines

, documentation, and customer-facing reporting. Organize and maintain account documentation (project plans, meeting notes, action logs). Handle routine client communications and ensure prompt response to operational queries. Facilitate preparation and execution of

Quarterly Business Reviews (QBRs)

, renewal checkpoints, and strategic initiatives. Ensure

operational readiness

for all customer interactions--e.g., by maintaining action logs, meeting notes, project plans Provide

status updates

to internal and external stakeholders to ensure transparency and accountability. Identify and implement

process improvements

to enhance delivery and customer success operations.

You Bring to the Table:

5+ years of experience in account operations, project coordination, client services, or a similar role in a SaaS or technology environment. Demonstrated experience coordinating across

cross-functional teams

and tracking complex deliverables. A customer-centric mindset with an ability to execute with

speed, structure, and attention to detail.

Excellent organizational and time management skills. Strong communication and problem-solving skills. Strong project management and stakeholder management skills. Ability to work independently in a fast-paced environment. Experience in HR related fields is preferred. Experience working with CS tools (e.g., HubSpot, Gainsight), project tools (e.g., Jira, Asana), or collaboration platforms.

Our Benefits:

Work with cutting-edge technologies like Machine Learning, AI, NLP and learn from the experts of their fields in a fast growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions and research-oriented sessions. Work environment where you are given the freedom to develop to your full potential and become a trusted member of the team. Opportunity to contribute to the success of a fast-growing, market-leading product. Work from home setup and all the peripherals you need to succeed in our remote working package. Work is important, so is your personal well being. The work culture at impress.ai is designed to ensure a healthy balance between the two. impress.ai provides several benefits such as health insurance with no waiting period including spouse and children, vaccination support, paid maternity and paternity leaves. We help you to set up the home office during work from home, pay your internet bills, and offer PF.
Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person's talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

Job Type: Full-time

Pay: ?900,000.00 - ?1,400,000.00 per year

Benefits:

Health insurance Internet reimbursement Paid sick time Provident Fund Work from home
Experience:

SaaS: 3 years (Required) * Account Delivery Manager: 2 years (Required)