Job Description

Accomodation Services

Location : Mumbai

Exp Range - 6 to 8 yrs

Only Work from Office (No Hybrid, No Remote, No Work from Home)

Shift Timing : Should be comfortable with night (US) & Rotational Shifts

Skill : Workday tool experience is a must have.

Job Summary:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare

Services

team. The primary responsibility will be to manage and resolve

Accommodation

Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

Manage, track, and resolve employee

accommodation

service requests in compliance with ADA guidelines

Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities

Maintain a high level of accuracy and attention to detail when handling tickets and documentation

Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment

Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores

Collaborate closely with team members to ensure consistency in service delivery and escalation management

Maintain records and audit trails for compliance and reporting purposes

Provide support across

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

383527

Desired Skills

Human Resource
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE