Job Description

This role is for one of the Weekday's clients
Min Experience: 4 years
JobType: full-time
We are seeking an experienced professional to lead and manage end-to-end accommodation services, ensuring high-quality guest experience, smooth operations, and efficient facility management. The ideal candidate will have 4-6 years of hands-on experience in accommodation management, preferably within hospitality, corporate housing, student housing, co-living, or serviced apartments. This role requires a strong customer service mindset, exceptional coordination skills, and the ability to oversee accommodation-related operations, occupancy planning, and vendor management.
Requirements
Key Responsibilities
1. Accommodation Operations Management

• Oversee day-to-day accommodation services including room allocation, check-ins, check-outs, housekeeping coordination, and service requests.
• Ensure compliance with health, safety, hygiene, and property management standards.
• Implement SOPs for accommodation governance, service delivery, and maintenance.
• Monitor occupancy levels, room readiness, and turnaround times for new arrivals.

2. Guest & Resident Experience

• Act as a single point of contact for guests/residents and resolve escalations promptly.
• Ensure a welcoming, safe, and comfortable living environment.
• Conduct periodic feedback surveys and implement improvement plans based on insights.
• Manage community engagement activities (if applicable to co-living or corporate housing).

3. Vendor & Facility Management

• Coordinate with external vendors for housekeeping, repairs, laundry, transport, catering, or facility upkeep.
• Negotiate vendor contracts and monitor SLA adherence.
• Maintain inventory of room assets, supplies, and consumables.

4. Financial & Reporting Responsibilities

• Assist in budget planning for accommodation services including maintenance, utilities, repairs, and upgrades.
• Track cost efficiencies and ensure optimal resource utilization.
• Prepare MIS reports on occupancy, feedback, escalations, and maintenance logs.

5. Compliance, Audit & Safety

• Ensure statutory compliance related to property, labour, and safety regulations.
• Conduct regular property audits to maintain quality standards.
• Oversee fire safety drills, emergency procedures, and risk mitigation practices.

Required Skills & Competencies

• Strong understanding of accommodation management, facility operations, and hospitality standards.
• Excellent communication and interpersonal skills for guest handling and stakeholder coordination.
• Ability to manage multiple properties / sites (if required).
• Experience working with PMS (Property Management Systems) or accommodation software preferred.
• Good analytical, organizational, and problem-solving skills.
• Ability to work in a fast-paced, service-oriented work environment.
• Team-management and vendor-handling experience is essential.

Eligibility & Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, Facilities Management, or related field (preferred).
• 4-6 years of relevant experience in accommodation management or hospitality.
• Experience in corporate accommodation, campus housing, or co-living spaces will be an added advantage.

Skills Required