Job Description

: Accessories and Lifestyle Associate at BMW Munich Motors Sarona, Ring Road, Raipur

Position Title

: Accessories and Lifestyle Associate

Location

: BMW Munich Motors, Sarona, Ring Road, Raipur, Chhattisgarh, India

Reports To

: Sales Manager / Parts and Accessories Manager

Position Overview:

As an

Accessories and Lifestyle Associate

at

BMW Munich Motors Sarona, Ring Road, Raipur

, you will be part of a dynamic team dedicated to offering exceptional customer service and premium products. Your role will involve assisting customers in selecting high-end BMW accessories and lifestyle products, while contributing to the dealership's overall sales and customer satisfaction goals. You will be expected to represent the

BMW brand

through knowledgeable product guidance and maintain a luxurious shopping experience for every customer.

Key Responsibilities:

Customer Assistance and Sales:

Greet and assist customers in the

Accessories and Lifestyle section

, ensuring they are informed about the full range of

BMW accessories

,

lifestyle products

, and

personalized options

. Provide detailed knowledge about

BMW lifestyle items

such as apparel, bags, luxury accessories, and exclusive vehicle enhancements. Conduct personalized consultations to help customers select accessories and lifestyle products that enhance their

BMW ownership experience

. Upsell and cross-sell premium

BMW products

to achieve sales targets and contribute to the dealership's revenue.

Product Knowledge & Presentation:

Maintain comprehensive knowledge of

BMW accessories

,

performance upgrades

, and

lifestyle merchandise

. Stay updated on

new product releases

, seasonal campaigns, and exclusive offers available at

BMW Munich Motors

. Ensure showroom displays are well-organized, visually appealing, and reflect BMW's commitment to quality and innovation.

Inventory Management:

Assist in managing

accessory and lifestyle product inventory

, including monitoring stock levels and ensuring that all items are available and easily accessible. Collaborate with the

Parts and Accessories Manager

to manage product reordering and stock replenishment. Conduct regular stock checks and maintain organized product storage areas.

Customer Service and After-Sales Support:

Provide

exceptional after-sales support

, addressing customer inquiries and assisting with exchanges, returns, or installations of accessories. Assist customers with the fitting and installation of certain

BMW accessories

to enhance their vehicle's functionality or appearance. Follow up with customers to ensure satisfaction and offer assistance with any future accessory needs.

Collaboration with Sales and Service Teams:

Work closely with the

vehicle sales team

to integrate accessories into vehicle sales and enhance customer satisfaction. Coordinate with the

service department

to ensure proper installation of accessories and to address customer concerns regarding products. Participate in

BMW promotional events

, product launches, and special campaigns to drive engagement and sales.

Qualifications:

Experience

: Previous experience in retail sales, preferably in the

luxury goods

or

automotive sector

, is highly desirable. Experience with high-end products and brands, especially in a customer-facing role, will be an advantage.

Skills & Competencies

:

Strong communication and interpersonal skills, with the ability to build lasting relationships with customers. Deep interest in

automotive accessories

and

BMW lifestyle products

. Ability to upsell, cross-sell, and meet sales targets in a retail environment. Excellent organizational skills and attention to detail in maintaining inventory and showroom displays. Ability to work well both independently and as part of a team.

Technical Knowledge

: Basic knowledge of

automotive accessories

and

parts

is beneficial but not essential. Willingness to learn about the

full range of BMW accessories

and

lifestyle products

.

Education

: High school diploma or equivalent. Additional certifications in

sales

,

customer service

, or

automotive-related fields

are a plus.

Working Conditions:

Full-time position, with

weekend and evening shifts

as required. Work will primarily take place within the

showroom

, with occasional involvement in

outdoor events

or customer-facing activities. Competitive

salary

and

performance-based incentives

.

Benefits:

Competitive salary with

performance-based incentives

. Health and wellness benefits.

Employee discounts

on BMW products and services. Opportunities for

career advancement

within the

BMW dealership network

. Ongoing training and professional development.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Experience:

total work: 1 year (Required)
Work Location: In person