Job Description

About this opportunity

We are now looking for an Access Network Lead, that will provide remote technical support (via telephone or online) for identified Huawei, Nokia, ZTE, Cisco & ADVA products 24x7 when required. On call duty includes evenings and weekends.

• We believe in trust - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity - trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other's technical competence deeply.

What you will do

• Proactive Maintenance resolve critical issues and provide Root Cause Analysis report, within SLA/SLO timelines committed with the customers.
• Own and drive the resolution of issues escalated from 2nd line or through analysis of key data sources driving the necessary changes and recommendations through design, customer investment programs, deployment activities, external agencies (Vendors/lease line providers etc.).
• Support & own development and improvement within the FO and BO teams aimed at key milestones within the Incident life cycle (detection, impact, and restoration), service and network performance and cost of operation to Ericsson in delivery of the service.
• Responsible for identification and assessment of risks within the network/service. Creating relevant documentation/material which defines the scale and severity of the issue and provides a clear set of options and recommendations which can be presented to the customer.
• Prioritize and take lead in driving issues reported by customer, to ensure proper and timely status updates till its closure.
• Leading weekly calls with customer's management, to discuss concerns/hot issues related to the network or case handling process.
• Preparing case data to be presented to the customer in Weekly/Quarterly Review Meetings (QRM)
• Provide on-site support to FSO where required.
• Fulfill role of Resident Engineer as required.
• Provide input to the IO B2B prime customer as required.
• Assume responsibilities of a Customer Lead Engineer as required.
• Communicate with Design and manufacturing on problems / issues found in the field.
• Utilize debug tools to aid Customer's technical problem. Recover information necessary to escalate the incident or issue to Design, Product/Project Management, Documentation, or Training
• Work with Quality Assurance, Design, Product Management, Technical Publications, and Training.
• Timely follow up of the calls escalated to engineering / Design team, Product/Project Management, Documentation or Training.
• Create, review, validate and publish required MOP/ISB/FSB documents.
• Contribute to knowledgebase (KCS)
• Mentor, train newly hired as well as advancing Technical Support Engineers.
• Performs other duties as assigned.
• Perform a Customer Lead Engineer role for specific customers.

You will bring

• Expert level hands-on required on different vendor Product-

• Huawei- (OSN9800 , OSN8800,OSN9500,OSN3500,OSN7500)
• ZTE- ( ZXONE8000)
• Nokia- (PSS-32,PSS-64,PSS-24X PSS 1626LM,1830 SLTE,1830LX)
• ADVA - (F7/L/WCA-PC-10G-V#D04)
• Cisco - (NCS 400)

• Expert level knowledge on various Protection and Resilience Schemes ASON , WSON, SNCP,MSP,MSTP
• Proficient with various types of test equipment for optical and protocol testing. (OTDR, Optical Spectrum Analyzer)
• Proficient with various types of applications- ALC, ODV3, IPA, Smart Manager, DOC, AGC, FD, Power Budgeting.
• System level trouble shooting on fiber optic telecommunications transport and switching equipment.
• Extensive Knowledge of OTN, SONET/SDH/DWDM/IP Carrier Ethernet with specialized knowledge in some products and application of the technology.

Key Qualification:

• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
• Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
• KPI formulae, KPI degradation and KPI troubleshooting

Why Join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com

Be where it begins

Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you can be the one who makes it possible.

Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

to find out more about our benefits.