Edujam LLP is seeking a proactive and student-focused
Student Support Executive
for our Thane center. This role involves managing the end-to-end support journey for students, ensuring their academic needs are met with empathy and efficiency. You will be a vital link between students, internal departments, and our partner universities, contributing to a smooth and satisfying academic experience.
Roles and Responsibilities:
Student Onboarding & Document Handling:
Verify and manage academic and identification documents submitted by students during admissions and course progress.
Student Assistance & Query Management:
Address student queries via phone, email, or in-person with timely and solution-oriented responses.
Fee Collection & Financial Tracking:
Support fee collection processes, issue receipts, and maintain accurate financial records for each student.
Academic Communication:
Share critical updates on assignments, exams, results, and university circulars with students in a timely manner.
Data & Record Maintenance:
Maintain well-organized student records in both digital systems and physical files.
Follow-Up Activities:
Regularly follow up with students regarding pending fees, missing documents, or required updates.
Internal Coordination:
Liaise with internal departments and university contacts to resolve academic or administrative matters effectively.
Operational Support:
Assist with academic events, exam registrations, result dissemination, and other student-related processes.
Who Can Apply:
Education:
Bachelor's Degree in any stream (mandatory).
Languages:
Fluency in
Hindi and English
(spoken and written) is required.
Experience:
0-2 years;
freshers
passionate about education and student success are welcome to apply.
Skills Required:
Excellent verbal and written communication skills
Strong interpersonal and conflict resolution abilities
Well-organized with keen attention to detail
Empathetic and patient when addressing student concerns
Ability to multitask and manage time efficiently
Work Schedule:
Days:
Monday to Saturday
Timing:
10:00 AM to 7:00 PM
What You'll Gain:
Hands-on experience in student relationship and support services
Exposure to university-level academic processes and operations
Development in communication, coordination, and documentation skills
Career growth opportunities in the EdTech and education sector
A collaborative, student-first work environment
How to Apply:
Send your updated resume to
ruwaida.hredujam@gmail.com
For queries, contact:
+91 93727 24691
Job Types: Full-time, Permanent, Fresher
Pay: ?16,000.00 - ?22,000.00 per month
Benefits:
Internet reimbursement
Paid time off
Work Location: In person
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