to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination.
Key Responsibilities Onboarding & Coordination
Conduct orientation sessions for school coordinators and students on program processes
Collect coordinator and student details; generate and share login credentials
Schedule and coordinate launch dates for school projects
Provide basic technical support on platform access and usage
Relationship Management
Share the academic term calendar of projects/events with partner schools
Maintain weekly communication with school coordinators to track progress
Visit assigned schools regularly to build rapport and ensure smooth program execution
Document all communications and share relevant updates with internal teams
Reporting & Monitoring
Prepare and share project progress reports with assigned schools
Maintain weekly trackers and dashboards to monitor engagement and completion
Share attendance data from special events and webinars
Update monthly activity highlights and plan for upcoming initiatives
Key Skills & RequirementsExperience
Minimum
2-3 years
of experience in a
customer service, client servicing, or relationship management
role
Previous experience in EdTech or education-focused organizations is a plus
Technical Proficiency
Basic troubleshooting for common IT/platform issues
Familiarity with Learning Management Systems (LMS) is advantageous
Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS)
Experience using customer support tools like Freshdesk, Zendesk, etc.
Communication & Soft Skills
Excellent verbal and written communication
Active listening, empathy, and problem-solving mindset
Ability to handle client concerns professionally and confidently
Multilingual abilities are a plus
Product Knowledge
Quick learner with an eagerness to understand and explain the company's platform, products, and services
Ability to guide users through onboarding, feature usage, and troubleshooting
Job Type: Full-time
Pay: ?400,000.00 - ?500,000.00 per year
Benefits:
Health insurance
Provident Fund
Application Question(s):
Music skills is an added advantage
Willingness to travel:
25% (Preferred)
Work Location: In person
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