Job Description

The Student Counsellor cum Receptionist serves as the first point of contact at the institution. This role combines front desk management with academic counselling, guiding prospective students and parents with accurate information about the courses offered, enrolment process, and class schedules. The candidate should be friendly, well-organized, and customer-focused.

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Key Responsibilities:

Front Desk & Reception:

Greet visitors, students, and parents in a professional and courteous manner.

Handle incoming phone calls, emails, and walk-in inquiries.

Maintain visitor logs and appointment schedules.

Keep the reception area clean and presentable at all times.

Student Counselling & Support:

Provide detailed information about available courses (IELTS, PTE, OET, Spoken English, German, etc.)

Assist students in selecting the right program based on their needs and goals.

Coordinate student admissions, registrations, and batch assignments.

Follow up with leads through phone calls, WhatsApp, or email.

Maintain accurate records of enquiries and conversions.

Support students with queries related to class timings, faculty, and materials.

Administrative Duties:

Maintain daily reports and student database in CRM/Excel.

Assist in collecting fees and issuing receipts.

Coordinate with trainers and management for smooth scheduling and class updates.

Support small clerical tasks like printing, photocopying, and maintaining files.

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Skills Required:

Excellent communication and interpersonal skills (English and Malayalam)

Pleasing personality and professional appearance

Ability to multitask and handle pressure

Good knowledge of MS Office (Word, Excel, Outlook)

Strong customer service attitude

Basic sales and follow-up skills

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Preferred Qualifications:

Experience in counselling or front office roles in education or customer service

Familiarity with CRM software or student management systems

Spoken Hindi or additional languages is a plus

Job Types: Full-time, Part-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person