Job Description

Job Roles & Responsibilities of an Academic Counsellor -

Research Experts is seeking a motivated, focused Academic Counsellor to guide students, research scholars, and professionals in selecting appropriate research and academic support services. The counselor will act as the primary point of contact, understanding client needs and ensuring a smooth onboarding and support experience.

Key Responsibilities

Counsel students, PhD scholars, and professionals regarding research services (thesis support, publication assistance, data analysis, editing, etc.). Understand client academic requirements and recommend suitable services. Handle inbound and outbound calls, emails, and online inquiries. Follow up with prospective clients and convert inquiries into enrollments. Maintain accurate records of interactions and client data in CRM systems. Coordinate with research, technical, editing and support teams to ensure timely service delivery. Provide clear explanations of processes, timelines, and pricing. Resolve client queries and concerns professionally. Maintain confidentiality and ethical standards in academic counseling.

Compensation & Benefits:

Friendly Environment Fun Activities & Events Celebrations Competitive salary and performance-based incentives Work-from-office opportunity with a collaborative environment Opportunities for career growth and skill development Flexible Shifts
Interested candidates can share CV with us at hr@omaksolutions.com

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person