Job Description

Key Responsibilities:

1. Student Counselling & Career Guidance

Conduct one-on-one counselling sessions with students and parents (walk-in, telephonic, and online). Understand the academic background, interests, and goals of students to recommend suitable courses, colleges, or programs. Provide accurate and updated information about course offerings, eligibility, fees, and career prospects. Maintain a student-centric and empathetic approach throughout the counselling process.

2. Lead Conversion & Admission Handling

Follow up on leads provided by the telecalling or marketing team. Convert walk-ins and online leads into counselling sessions and successful admissions. Explain fee structures, scholarship options, and payment processes to students. Assist in completing admission formalities and ensure smooth onboarding of enrolled students.

3. Coordination & Communication

Coordinate with telecallers, marketing, and documentation teams for timely lead updates and admissions support. Maintain clear and professional communication with parents, students, and internal teams. Keep track of upcoming seminars, workshops, and school visits to stay aligned with outreach activities.

4. Record Keeping & Reporting

Maintain daily records of counselling sessions, follow-ups, and conversions. Update CRM or Excel tracker with accurate student data and status. Prepare and submit daily, weekly, and monthly counselling reports to the Operations Head

5. Target Achievement

Achieve monthly and quarterly admission/conversion targets assigned by management. Contribute to overall business growth through consistent performance. Ensure high conversion ratios from inquiry to admission.

6. Student Relationship Management

Build trust-based relationships with students and parents to ensure satisfaction and retention. Provide post-admission support and guidance where required. Encourage referrals and positive word-of-mouth through relationship-building.

7. Performance & Goal Achievement

Consistently achieve or exceed individual counselling and admission targets. Maintain a professional, positive, and helpful attitude in communication and presentation. Handle student concerns and objections with empathy and confidence.

8. Training & Development

Actively participate in ongoing training sessions to enhance counselling, communication, and sales skills. Stay updated with educational trends, admission deadlines, and institutional updates. Continuously upgrade knowledge about The Company's services and partner institutions.

9. Conduct & Professionalism

Maintain punctuality, discipline, and confidentiality of student data. Represent The Company with integrity, professionalism, and empathy in all interactions. Adhere to all company policies and reporting standards.

Key Performance Indicators (KPIs):

Number of counselling sessions conducted (offline + online) Lead-to-admission conversion rate Achievement of monthly/quarterly targets Student satisfaction and feedback Accuracy and timeliness of reporting

Qualifications & Skills Required:

Bachelor's degree (Master's preferred in Psychology / Education / Management / Counselling) Excellent communication and interpersonal skills Strong listening, problem-solving, and persuasive abilities Basic computer proficiency (MS Office, CRM systems) Prior experience in academic counselling, admissions, or education consulting preferred
Language :English, Hindi with Bengali / Nepali

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person