Job Description

Key Responsibilities:

Develop and implement counseling strategies to meet monthly and quarterly admission goals. Ensure excellent customer service and maintain a high conversion rate. Resolve customer concerns and issues in a friendly and efficient manner. Maintain accurate records of interactions, sales, and follow-ups in our CRM system. Counsel and guide students on suitable courses, career paths, and training programs based on their goals. Handle walk-in, telephonic, and online inquiries promptly and professionally. Maintain and update student databases; track leads and follow up to ensure enrollment targets are met. Coordinate with academic and placement teams to provide seamless student support and engagement. Assist in the admission process, ensuring a smooth and positive onboarding experience. Achieve enrollment and revenue targets through proactive student engagement and persuasive communication. Generate leads through telephonic follow-ups, online queries, and campus events. Prepare and present course packages, pricing, and offers to potential students. Provide regular reports on counseling activities, lead status, and conversions to management.
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Skills Required:

Excellent Communication Skills:

Fluent in English and Malayalam, both spoken and written.

Persuasive Ability:

Strong ability to convince and convert leads into satisfied customers.

Customer Service Orientation:

A friendly, patient, and empathetic approach to handling customer interactions.

Active Listening:

Ability to understand customer needs and provide appropriate solutions.

Basic Computer Skills:

Proficient in using MS Office, CRM software, and data entry.

Time Management:

Ability to manage time efficiently and handle multiple calls effectively.

Team Player:

Ability to work well with others in a team environment.

Problem-Solving Skills:

Ability to think on your feet and provide solutions to customer concerns.

Qualifications:

A high school diploma or equivalent (Bachelor's degree preferred). Minimum 1 year of experience as an Academic Counselor in an IT training institute is mandatory.
Competitive salary with performance incentives.

Share your CV to +91 9037555777

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Work from home
Education:

Bachelor's (Required)
Experience:

tele calling: 1 year (Required)
Language:

English (Required)
Work Location: In person