Job Description

Job Title:

Associate- Student Success

Work Type:

Full-time

Company Description About the Role:

We are seeking a proactive and empathetic

Student Success Coach (Full Time)

to manage student relationships, ensure academic engagement, and support learner success. The ideal candidate will play a pivotal role in enhancing student experience, improving retention, and driving learner outcomes through consistent communication, coaching, and collaboration.

Key Responsibilities:1. Call Handling & Outreach

Conduct 250-300 minutes of daily calls using tools like Ozonetel and Calendly. Promptly engage with students for check-ins, follow-ups, and session bookings.

2. Student Engagement & Onboarding

Conduct onboarding or introductory sessions for new students. Guide students through platform features including recordings, assignments, and PPTs. Set clear expectations on learning objectives and outcomes.

3. Performance Monitoring & Follow-ups

Carry out weekly follow-up calls to assess student progress and well-being. Identify academic, emotional, or logistical performance gaps. Engage with students to help them achieve success in freelancing. Design and implement tailored improvement plans to support student goals.

4. Motivation & Mindset Coaching

Address concerns related to motivation, confidence, and time management. Celebrate student milestones and reinforce progress. Conduct time audits and coach students on improving productivity.

5. Retention & Conflict Management

Implement early intervention strategies to reduce dropouts and refunds. Offer alternative learning pathways and comeback strategies. Handle student concerns and conflicts with empathy and problem-solving.

6. Internal Communication & Reporting

Share insights and updates regularly with reporting managers and academic teams. Collaborate with internal stakeholders (support, academic, freelance teams) to resolve escalations. Maintain documentation and ensure seamless communication across teams.

Requirements:

Bachelor's degree in Psychology, English, or related field. 3 plus years of experience in student-facing roles, counseling, or educational support. Excellent communication and interpersonal skills. Strong problem-solving ability and a student-first mindset. Comfortable working with learning platforms, and calling software. Empathetic listener with a knack for motivating and guiding learners.

Preferred Qualifications:

Prior experience of academic counseling. Exposure to behavioral coaching, NLP, or time management techniques will be a plus. Fluency in English and one or more Indian regional languages.

What You'll Gain:

Opportunity to shape learner journeys and impact lives positively. Fast-paced, collaborative work environment with growth opportunities. Training and development in academic coaching and communication strategies.
Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

Work from home
Schedule:

Day shift
Language:

English (Required) Hindi (Required)
Work Location: Remote