Job Description

Provide counselling services and information on education choices in one of Six destinations: Australia, United Kingdom, USA & Canada. This will include helping students and their families to finalize applications, get involved in events, exhibitions and promotions of IDP and its affiliates/ clients Manage in-house interview sessions where students can meet institutions representatives to submit applications on the spot Follow up leads and enquiries and maximize the number of applications submitted and finalized with IDP Provide opportunities for cross-selling between IDP s services from Student Placement and IELTS Follow through on student enquiries, requests or complaints and provide information and assistance as required Maintain excellent knowledge of student visa conditions and client programs and processes Possess high level of product knowledge and competency in using CRM for managing student cases and running performance reports. Ensure accuracy in data entry and management Attend to student face-to-face, phone and email enquiries in a timely and professional manner Key performance areas include delivering: Customer service/ Business acumen Client satisfaction High quality of work Technical & professional knowledge Good teamwork Communicating well Organisation & planning Requirements: Bachelor s or higher degree in any discipline (or work experience equivalent), International Education Background would be advantageous, however not essential At least one (1) year of sales or customer service experience in an office environment is required Good knowledge of the local education system for any of these given countries , United Kingdom, USA, Australia & Canada Proven language proficiency in English Good interpersonal, communication and customer service orientation Ability to handle multiple tasks under pressure and meet deadlines Good team player: eager to learn and grow in team environment Good computer skills and experience with CRM platform Opening is for Ahmadabad, Surat & Vadodara

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