Job Description

Academic Counsellor / Student Counsellor (On-Site) -- Indore
Role overview
We are hiring a proactive Academic Counsellor to guide students through our courses, schedule and drive attendance for demo sessions, manage fees and documentation, and keep students informed about upcoming batches. This is an *On-site* role open only to candidates based in *Indore* or willing to relocate to Indore.
Key responsibilities
- Student counselling: Explain course structures, outcomes, fees, and career paths clearly in Hindi and English.
- Demo management: Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback.
- Admissions and fees: Handle fee discussions, invoicing/receipts, payment follow-ups, basic reconciliation, and maintain accurate records.
- Lead handling: Make outbound calls, respond to enquiries (calls/WhatsApp), qualify leads, and drive conversions.
- Batch coordination: Inform students about new batches, share schedules, and maintain attendance/roster updates.
- CRM and reporting: Update CRM/Google Sheets daily, track funnel metrics, and share MIS reports with management.
- Service and retention: Address student queries, escalate issues, and ensure a smooth onboarding experience.
- Front-desk support: Greet walk-ins, manage basic documentation, and coordinate with faculty/operations.
Must-have requirements
- Location: Based in *Indore* or ready to relocate to Indore before joining.
- Availability: Comfortable with 6-day academic schedules and peak-hour calling.
- Communication: Clear, empathetic speaking skills with a student-first approach.
Qualifications
- Bachelor's degree preferred.
- 1-3 years of experience in counselling/admissions/inside sales/telecalling. Strong freshers may apply.
- Experience in educational institutes or training centers is an advantage.
Skills
- Strong Hindi; working English proficiency.
- Confident phone etiquette, objection handling, and follow-up discipline.
- Basic MS Office/Google Sheets; familiarity with CRM and WhatsApp Business.
- Organization, accuracy in fee records, and time management.
- Target orientation with ethical counselling.
Compensation and benefits
- Competitive fixed salary with performance-based incentives.
- Training and clear SOPs for counselling, demos, and fee processes.
- Growth path to Senior Counsellor / Admissions Lead based on performance.
Work schedule
- Full-time, on-site at the institute. Typical academic hours with weekend availability as required by batches and demos.
Location
- Indore (on-site). Only local candidates or those relocating to *Indore* will be considered.
Interview process
- Walk-in interviews at our institute. Bring your updated resume and a valid ID.
- You may be asked to perform a short role-play on counselling and fee handling.
How to apply
- Send your resume and a 1-2 minute audio note introducing yourself and your counselling experience.
- Include: current location, notice period, last CTC, expected CTC, and earliest joining date.
- Walk-ins are welcome during working hours; you may also call/WhatsApp to schedule an interview.
Requirements

• Location: Must be currently residing in Indore or ready to relocate before joining. Outstation candidates will be considered only if they can attend an in-person interview in Indore.

• Communication Skills: Excellent verbal communication in Hindi and good working knowledge of English. Should be confident, clear, and student-friendly in approach.

• Experience:

• 1-3 years of experience in student counselling, academic advising, telecalling, or admissions preferred.

• Fresh graduates with strong communication skills and interest in counselling may also apply.

• Education: Minimum Bachelor's degree in any field. Background in education, business, or psychology will be an advantage.

• Technical Proficiency:

• Basic computer knowledge (MS Excel, Google Sheets, Emails).

• Comfortable using WhatsApp Business, calling software, and CRM tools.

• Work Ethic:

• Professional, punctual, and responsible with follow-ups.

• Able to manage multiple student enquiries simultaneously and meet daily calling targets.

• Should maintain decorum and represent the institute positively at all times.

• Availability:

• Must be available for a 6-day working schedule (Monday-Saturday).

• Flexible to handle calls, demos, and batch communications during academic hours.

• Personality Traits:

• Energetic, persuasive, and empathetic towards students.

• Team player with eagerness to learn and grow in an academic setup.

• Strong attention to detail, especially in fee discussions and record maintenance.

• Preferred:

• Candidates with experience in coaching institutes, training centers, or edtech companies.

• Immediate joiners or candidates with short notice periods will be prioritized.

Skills Required