Job Description

Location: Kozhikode (Calicut), Kerala, India
Company: HACA.
Key Responsibilities:

Class Quality Monitoring
Regularly monitor both offline and online classes to ensure quality delivery. Identify and escalate any teaching, interaction, or technical issues.

S.H.O Monitoring Supervise SHOs, track student queries and mentor interactions. Ensure timely resolutions and conduct regular training sessions to maintain communication standards and escalation processes. Training SHOs
Plan and conduct onboarding and refresher training sessions, including:
o Communication skills
o Issue handling procedures
o Reporting formats and timelines
o Etiquette and professionalism

Batch & Seat Management
Alert the team when a class nears full capacity and coordinate with Course Coordinators to manage admissions effectively.

Academic Escalation Point
Act as the first level of escalation for academic-related issues before forwarding to the Academic Lead.

Coordination with Academic Lead
Collaborate closely to implement academic strategies, review class performance, and support curriculum improvements.

Feedback Collection & Reporting
Gather feedback from SHOs, mentors, and students. Summarize insights and suggest actionable improvements.

Candidate Requirements:

Minimum 2 years of experience in academic coordination or a similar role A Bachelor's degree in any discipline Strong problem-solving skills and decision-making ability Excellent communication and interpersonal skills Ability to manage multiple tasks, prioritize, and coordinate with different teams Proficiency in using basic digital tools (Google Workspace, Excel, etc.)
Job Types: Full-time, Permanent

Schedule:

Day shift
Work Location: In person