Job Description

Job Summary:

Role Overview:

The Academic Associate will be responsible for executing the day-to-day academic operations

at the coaching centre. This includes handling student onboarding, ensuring smooth in-session

and test experiences, maintaining communication with students and parents, and executing

inventory-related tasks. The role is key in providing an efficient learning environment and

ensuring high-quality standards for academic sessions.

Key Responsibilities:

1. Student Onboarding (50%)

- Enrollment & Verification (20%): Ensure zero refund cases due to verification failures. Verify

and process student enrollments accurately.

- Inventory Distribution (10%): Oversee the distribution of academic materials and ensure the

timely availability of resources.

- KYC (10%): Ensure that all student data, including KYC details, is properly collected and

recorded, with zero gaps between enrollment and verification.

2. Student Experience (40%)

- In-Session Experience (10%): Ensure that all sessions are conducted as per schedule, with a

focus on classroom readiness and addressing any timely issues.

- Test Experience (10%): Maintain a high quality of test execution, ensuring that exams are

conducted smoothly, and invigilation/classroom planning are up to the mark.

- Helpdesk Support (10%): Provide timely assistance to students with any academic or

operational queries, maintaining a good quality control score.

- Parent Communication (15%): Keep parents informed of their child's academic progress and

attendance, including absence-related communications.

- Student Communication (15%): Ensure timely and clear communication with students

regarding sessions, tests, and any other requirements.

3. Communication (10%)

- Timely Communication: Ensure that all communication with students and stakeholders

regarding sessions, tests, tickets, and other requirements is timely and clear.

Key Expectations:

- Ensure zero refund due to verification failures.

- Achieve 95% student deliverables and Face ID registration accuracy for the month.

- Maintain zero gaps between enrollment and KYC processes.

- Achieve 100% in-session execution in terms of planned versus conducted sessions.

- Conduct tests and invigilations with 100% accuracy and on-time result generation.

- Maintain excellent communication standards with both students and their respective

stakeholders, including parents and teachers.

- Be proactive in addressing and reporting any classroom or session-related issues.

Required Skills & Qualifications:

- Bachelor's degree in any field.

- Previous experience in academic operations, preferably in a coaching centre or educational

environment.

- Strong communication and interpersonal skills.

- Ability to handle multiple tasks simultaneously and meet deadlines.

- Basic knowledge of academics, & google Sheets

- Strong attention to detail and commitment to quality.

Job Type: Full-time

Pay: Up to ?300,000.00 per year

Ability to commute/relocate:

Cuddapah, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Language:

Telugu (Required)
Work Location: In person