Job Description

Position Summary:

You will be the first point of contact for prospective learners and their families--guiding them through our upskilling offerings in domains like digital marketing, design, content strategy, and paid media. You will consult, nurture, and convert leads using accurate, program-specific knowledge while representing our institution's offerings credibly and persuasively.

Key Responsibilities:

Student / Learner Counselling:

Conduct personalized counselling sessions for prospective learners (and parents), detailing available upskill courses (e.g., Digital Marketing, SEO, UI/UX Design), certification paths, eligibility, curriculum benefits, tools taught, and expected career outcomes.
Address queries regarding course tools and software (e.g., SEMrush, Ahrefs, Figma, Canva, Google Ads, Facebook Business Manager), entry-level requirements, and program pathways.

Lead Management & Conversion:

Manage and nurture inbound leads via phone, email, messaging apps, and in-person consultations.
Use consultative, student-first counselling paired with soft closing techniques to meet enrolment targets.

Enrollment Goal Fulfilment:

Meet monthly and quarterly enrolment targets while maintaining high standards of transparent and ethical counselling.
Build trust-based relationships--ensuring prospects have clarity and confidence throughout the admission journey.

CRM & Reporting:

Accurately document all lead interactions, updating CRM records, lead status, followup plans, and outcome updates.
Generate clear reports to support tracking of lead conversion rates and counselling effectiveness.

Cross-functional Collaboration:

Liaise with the marketing and program teams to align on messaging, domain-specific course content, and recruitment strategies.

Candidate Requirements

:

Bachelor's degree in any discipline from a recognized institution.
Exceptional verbal and written communication skills in English and Malayalam.
Empathetic, persuasive, and student-oriented counselling approach with strong interpersonal sensitivity.
Comfortable in a target-driven environment with an emphasis on process compliance and detail.
Freshers are welcome; prior experience in academic counselling, admissions, telesales, or customer-facing roles is advantageous.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person